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UHPA: Thirty-Six Agencies Received ISO 9001:2008 Certificate

Thirty-six travel agencies, members of the Association of Croatian Travel Agencies (UHPA), successfully introduced the international ISO 9001:2008 quality management system in 2014. It is the most widespread and most recognized standard of quality and allows travel agencies to better understand and follow the needs of clients, achieve a higher degree of customer satisfaction and trust, as well as increase their productivity and efficiency. The project was supported by the Ministry of Tourism of the Republic of Croatia; Ivo Bašić, Advisor to the Minister of Tourism, was also at the award ceremony which took place on 11 September 2015 and presented each agency with the certificate. He emphasized the role of travel agencies in the pursuit of quality and sustainable development of Croatian tourism: “The Ministry of Tourism entirely supports and will continue to support projects which have as a purpose the improvement of services and socially-responsible business. This is why I am thankful to UHPA for carrying out the international certification of business quality. This professionalizes the work of travel agencies in Croatia and also increases the competitiveness of Croatia as a tourist destination. Good results are certainly a success for all employed in tourism, and employees of travel agencies and tour operators are often the first contact that tourists have with an individual country, which means that their professionalism and quality work are key in tourism.”

11.09.2015. | Page
New seaplane dock opens in Split

A station in the Port of Split for hydroplanes of the European Coastal Airlines (ECA) was formally inaugurated on Wednesday with Deputy Prime Minister Branko Grcic attending the ceremony.

13.08.2015. | Page
Ship and passenger numbers at Croatian seaports increase

Croatian seaports and ferry ports received 36,100 vessels in June, which was a 30-percent rise compared to June 2014, and catered for 3.34 million passengers, a rise of 15%, according to figures released by the national statistical office (DZS).

13.08.2015. | Page
PM inaugurates new luxury resort in Sibenik

Prime Minister Zoran Milanovic in the central Adriatic city of Sibenik on Saturday evening opened a luxury D-resort, a hotel constructed by Turkey's Dogus group. Milanovic expressed satisfaction that the Turkish company chose Croatia for its investments. The Sibenik investment is worth EUR 25 million.

26.07.2015. | Page
First competition licensed golf course opens in Zaton

The Zaton Adventure Golf Park with a new beach and service facilities at the Zaton Holiday Resort near the central coastal town of Zadar was opened on Friday with Tourism Minister Darko Lorencin attending the ceremony in the resort owned by the Turisthotel company from Zadar. The new facilities will expand the resort's offer and services and improve their quality which has already been recognised by tourists from around the world and European tourism associations, which have assessed the resort as one of the best in Croatia.

17.07.2015. | Page
Q1 tourism revenue up 14% on the year

Tourism revenue for the first three months of this year amounted to 339.7 million euro, which is an increase of 41.2 million euro or 13.8% compared to the same period last year and a 10.4% increase compared to Q1 of the record year of 2008, the Tourism Ministry said on Friday citing data from the Croatian National Bank (HNB). The ministry explained that revenue from private travel grew by 35.1 million euro or 12.9% to 305.2 million euro. The highest growth on the year was recorded in business travel, which recorded a rise of 21.9% from 28.3 million euro to 34.5 million euro. The share of tourism revenue in Gross Domestic Product in Q1 went up by 3.5% year on year.

10.07.2015. | Page